Saturday, August 6, 2022

iHOP's brain-dead Website

I like iHop.  I have no problem with iHop locations.

What I have a problem with is ihop.ca, which is, presumably, run by head office.  The people responsible for ihop.ca should be put on a slow grill, and turned frequently, until they come to their senses.  Assuming they have any.

I have seldom seen a Website with more bugs and weirdnesses.  And this affects not merely head office, but seems to roll it's oddities out to any Website associated with any local iHop franchise.

Want to know what is on the menu at the location at 120th and 82nd?  Sorry, you can't.  Well, not unless you are really, really quick on the mouse.  The menu comes up, but then ihop.ca (which is not necessarily where you started) decides that you want to order online.  ihop.ca has decided that 120th and 82nd doesn't do that: they just serve customers who come to their location, and eat in.  (Except that I was just there, and they do serve online orders: they have a rack full of them, with pickup people coming in for the bags while I was there.)  So, ihop.ca helpfully whisks you away to ihop.ca, where you can order online.  In fact, that's all you can do.  You can ask to see which locations order online, but ihop.ca will only let you know the ones that it decides will do that, and it has decided that most of those that do, don't.

You can't even complain to iHop HQ about their brain dead Website, because ihop.ca, when you click on the "Contact Us" button (ostensibly https://www.ihop.com/en/contact-us ), it loops you back into the online order page almost immediately.

So, anybody in any of the franchises know how to get in touch with HQ?

(Oh, and, by the way: "Start you order"?)

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