Tuesday, May 31, 2022
Crow and mole
Monday, May 30, 2022
The Vancouver Sun and their amazing brain-dead customer support staff
Now, I know that newspapers are having a tough time of it in the information age. And I will concede that, theoretically, it is important to have a free press in a democratic society, and that journalism is (again, theoretically) fulfilling an important function in society.
I'm not so sure that the Vancouver Sun (or the Province, for that matter) lives up to that lofty standard. Part of the reason from my dissatisfaction is not their fault: Gloria used to read the paper, and I'd just read the funnies. We'd discuss the news. I read sources online. We watched the TV news. (Two versions.) And discussed it. I don't, anymore.
I didn't cancel the paper when Gloria died: we generally paid six months at a time. But Friday was the end of the six months, and I figured six months is a good enough "trial period." I read the paper every morning, but I hardly read anything in the paper. Bad things are happening in the invasion of Ukraine. Well, bad things have been happening for the past hundred days. I don't need to pay $500 per year to be told that day after day, with no particularly insightful analysis of the situation, or fresh information about it.
I didn't want the carrier to be dinged for delivering extra papers that haven't been paid for (and aren't going to be) so I started, about a week ago, to try and call and tell them I wasn't continuing beyond the paid period. Having had wretched customer service from the Sun in the past, I was not sanguine of success.
The first thing I learned is that they don't answer the phones, at all, outside of specified hours.
The second thing I learned is that there is no option to cancel outside of specified hours.
The third thing I learned is that they are allowed to call *you* outside of those hours and leave cryptic messages urging you to re-up.
The fourth thing I learned is that they are extremely short-staffed even during those specified hours. There is a callback option: it is, of course, useless.
I finally got through to an actual person. Who wanted to know why I wanted to cancel.
Me: Because your customer service is so terrible.
CSA: But why do you want to cancel?
Me: I'm paying $500 a year, and can never get service when I need it.
CSA: But why do you want to cancel?
CSA: But why do you want to cancel?
Saturday, May 28, 2022
Situational awareness
He's a nice guy. He's gentle, and he doesn't challenge what you say. As a matter of fact, he doesn't really react to what you say. His conversation is meandering, somewhat random, not controversial, and really doesn't seem to relate to anything that you contribute.
Thursday, May 26, 2022
Grief fraud
Consider the case of Robert Slade. His wife, Gloria, has died recently, and while the circumstances are not mysterious, there are still questions to be answered. Gloria was not in great health, but none of her medical conditions were in any way life-threatening. Up until she died.
Now, someone has contacted EARLUG, which Rob attends regularly, albeit virtually. The EARLUG people provided this person with Rob's contact information. Rob has now received multiple phone calls from someone who claims to have insider knowledge of Gloria's death.
This person identifies himself as being the purchasing manager for the ICU at Lions Gate Hospital. He says that he was on extended family leave, and therefore unable to speak until now. He has only just become aware of some of the circumstances of Gloria's death. Such as the fact that hospital administrators on the day on which Rob was unable to visit Gloria, withdrew all nursing care from Gloria for that time period.
All of this seems very strange.
As we approach, you notice a sign up ahead. It reads "You are entering the Fraudster Zone."
Okay, it's not me. But the circumstances of Gloria's death (and my associated grief) are so similar that I can use them to protect the identity of the actual family that is the victim of an attempted fraud. (I did not expect, when I went to Bible Study, to spend three hours on the edges of what probably will turn out to be the beginning stages of a fraud investigation.)
The situations are alike enough that I fully understand what the family is going through. I also, by way of being one of the professionally paranoid, understand the social engineering techniques that the fraudster is using to try and attack the family.
As I say, the circumstances are fairly similar. The family has had a death. The death is not particularly mysterious, and there is, in fact, no evidence of foul play. However, the family has not been given full information, and is unhappy with the conduct of the case.
They have now been contacted, via a rather circuitous route, by someone who claims to know exactly what happened to their family member surrounding the circumstances of the death.
As with Gloria, not all the circumstances of the death are known. In Gloria's case no autopsy was performed. I understand that cytology and oncology reports have been done, but I have seen neither. I could, therefore, suspect that something untoward might have been happening or being covered up. I don't. But not all the questions have been answered, and I fully understand the family's desire to know the circumstances of their loved ones death, I share that desire to know.
When your loved one dies, you want to understand. You want to understand all the circumstances, particularly if the death is sudden. Sometimes you want to know who to blame. Sometimes you simply want to understand the progress of the death and whether your loved one was in pain or discomfort during the period leading up to the actual demise. You want to know. And if someone comes along claiming to have knowledge, and the ability to explain to you the circumstances of the death, you are really inclined to take them up on it.
This family is not completely happy with the investigation of their loved ones death. I am not completely happy with the information I have been provided from the hospital as to Gloria's death. However, in neither case is there any evidence of any wrongdoing (other than the continued operation of a cell phone belonging to the victim, which is probably simply the result of a completely unrelated, and opportunistic, purloining). This still means that you wish to know. And therefore, you are in a position of vulnerability for anyone who claims that they have knowledge that they could give you.
I am not sure what the fraudster in this case wishes to accomplish. It may simply be some kind of financial reward for providing the information. It may be some other more complicated plan. It doesn't really matter: the social engineering involved is pretty similar.
The informant, in this case, claims to be in a position of some authority. The person also claims to have a reasonable excuse for absence from the scene, in order to explain why they have not contacted the family up until now. They also claim that the authorities are involved, at some level, in a conspiracy in regard to the death. This of course is very common in many frauds to prevent the victim from going to the authorities for either assistance, clarification, or to report a fraud.
The fraudster engaged in some rather interesting provision of contact information. Two phone numbers were provided. One number was to be used for telephone calls. The other was to be used for WhatsApp conversations. The inclusion of WhatsApp is interesting. Subsequent to Gloria's death, I reassigned the number on Gloria's phone and found that WhatsApp continued to receive messages from original groups set up prior to Gloria's death and using her original phone number, but also received messages to the same groups from the same people when the new number was used. WhatsApp has some intriguing addressing going on.
In addition we did some searching on the phone numbers provided. One number seems to have been registered in the Cayman Islands. And, of course, we all know how much fraud there is associated with the Cayman Islands. The other number popped up some rather interesting results, indicating a connection to Russian criminals. In any case, the fraudster was pretty clearly identified as such by the use of these numbers. In addition, the fraudster's story of both his own position in relation to personnel associated with the death, and the conspiracy that was supposedly associated with the death, are fairly clearly, and demonstrably, untrue. However, they are not completely improbable and, for someone who was not a professional paranoid, no one would think to check that these situations were questionable.
I do not know how the fraudster obtained information about the family. I do have some suspicions, given some of the mistakes that the fraudster made in identifying the family. The fraudster initially contacted someone in a place where the family had been, but no longer resided. When the fraudster then contacted the family directly, the fraudster did claim to be local to the area. (This seems to be an attempt to appear trustworthy due to proximity.) Although not too terribly local. No really detailed information was provided. In any case the phone numbers provided definitely did not match the supposed location of the fraudster.
I do not know how much information above the actual death the fraudster had, although I'm sure that information was not difficult to come by. (Probably a basic newspaper obituary would provide most details.) However, I am reasonably certain that the family did, unwittingly, provide information to the fraudster on specific details of the death, and their unhappiness with the investigation. The fraudster of course, used this further information to refine their social engineering approach to the family. (I hope that I wouldn't be gullible enough to betray information to a fraudster, but, being a bereaved widower and therefore having questionable judgment in any case, as well as being sleep deprived, and therefore having my judgment denigrated even further. It is likely that I might provide such information. It certainly would not be beyond the bounds of possibility.)
As I said, I was involved only peripherally. Hopefully I provided some advice in the situation, and hopefully helped the family to come to a decision. In the end, the decision seems to have been to turn to the police, and not engage the fraudster anymore. I believe this to be the correct decision. But I understand the difficulty in coming to that decision.
CanSecWest
Wednesday, May 25, 2022
Faith
Tuesday, May 24, 2022
Radishes
Monday, May 23, 2022
Review of Wendy's at Scott and 94th
Friday, May 20, 2022
TransLink, again
Jeans calculus
Thursday, May 19, 2022
People unclear on the concept (masks division)
Wednesday, May 18, 2022
E-Service Canada
Tuesday, May 17, 2022
Pine mushrooms?
There has been a HUGE crop of one particular type of mushroom on the (large) patio area. Because of one characteristic as they are dying, it tickled in the back of my mind that these are edible. There is a new book on "Mushrooms of British Columbia" out. Of the FOUR library systems I have access to, I have, today, FINALLY, been able to reserve ONE (1) that I might get access to reasonably soon.
Unfortunately, either today or yesterday was the day that the landscapers decided that they don't like the mushrooms, mowed the lawn, and rooted out all the large specimens. Fortunately, I was able to gather some smaller ones that they missed. I've now planted them in my patio area, under other bushes.
So, finally I *did* get "Mushrooms of British Columbia," and it's a *wonderful* book, and I may have to get a copy. (Any bookstores in Delta? Yeah, I know, "Amazon." Philistines.) And, on my first run through, it seems that what I have been seeing in the lawn and garden, and what the landscapers mowed down, were pine mushrooms. Selling for $95 per kilogram. I figure the landscapers mowed down or rooted up at least two grand worth ...
So, I may have pine mushrooms, and a nice little cash crop, in my patio garden. Or, they might be amanitas. In which case I'll feed them to the squirrels ...
(After a bit more research, they don't seem to be pine mushrooms, but Shaggy Mane, aka White Inky Cap. Apparently still a very choice mushroom.)
Monday, May 16, 2022
Review of The Buffet at Starlight Casino
Saturday, May 14, 2022
Translink
I've been trying to use transit more. I always did use it to go downtown, but now I am trying even harder to avoid using the car.
I have a Compass card. It seems to work just fine. It's reasonably convenient, although I still have to figure out where to have it to ensure it's available when I need it.
But one thing still bugs me. The 90 minute time limit on trips.
The thing is, I've got a lot of trips between North Van and Delta. A lot of them involve the 301, Canada Line, and 240. Going north doesn't seem to be a problem. But an awful lot of the time, going south, I have to pay a second fare by the time I get off the Canada Line and get onto the 301. (It's still cheaper than taking the car, but it's annoying all the same.)
The *really* galling thing is, it's really close to that 90 minute time limit when I get off the Canada Line. And, if the 301 was there, I'd probably make it. But very often the 301 *isn't* there at the stop. And, by the time it finally shows up, you guessed it! Second fare time! (A couple of days ago I raced to the 301 stop, only to see the back end of the previous 301 disappearing around the corner as it left. And, of course, it was quite a while before the next 301 showed up, and ...)
(To make things even worse, yesterday it wasn't even the fact that the bus was late that caused the second charge. The bus *did* pull in, with a minute or so to spare. If we had been allowed to board at that point, it would have been covered under the original charge. But no! We had to change drivers! And the new driver had to check the bus over, and make sure there were no dead bodies [I suppose] on board before he would let us on! By which time, of course, the 90 minutes had expired, and, second fare ...)
Friday, May 13, 2022
Review of Gboard
First of all, I have to say that this project has to do with getting some work done while I'm out on a walk. Therefore I need something that doesn't require a data connection. With the price of data plans in Canada, I need to restrict my use of data. One of my phones does have a data plan, but it's quite minimal, and the other has no data plan at all. So I can only do data when in a Wi-Fi area or hotspot, which is generally not when I'm out walking.
In any case, this is a review of Gboard from Google. But, as usual, I'm hacking the system, and trying to make it do things it was probably never intended for. (I've been recommended to use the Otter program by a friend, but that program, I am quite sure, does require the use of data. I hope to get around to testing it soon.) However, the girls recommended that I do dictation on my phone. I didn't think I had dictation capability on my phone. But I found that one of the phones had Gboard installed on it. (I was rather surprised at this because most of the time the phones are fairly identical.) I tried Gboard, and found that there was a control for switching on dictation, and lo and behold I could do dictation!
My first test was in an area that had wifi. However as I tried with the other phone (that didn't have a data plan) and walked away from the house, I did find that the dictation suddenly stopped. And so Gboard does require a data connection and cannot be used completely on its own. Like Siri, Alexa, and all the others of that ilk, it has to pass the verbal stream to a back end processor for extraction of the text.
I did try a test using wifi hotspots on one of my walks. This worked out well in an urban area, where there are a lot of hot spots, but probably doesn't work quite so well walking over the Alex Fraser Bridge or along the greenway trails down to Mud Bay.
It is reasonably accurate in many cases, but it does get easily confused. Sometimes it is easy to see how it decided on something. If you don't know the specifics of the local "Deltassist" office, it is easy to understand why Gboard thought it might be "Delta cyst." (Then again, it obviously figured out that I was in Delta, since it capitalized it. So why doesn't it know about the office? Although in another case is decided on "Delt assist." Does Google think I'm a frat boy?) I never did figure out why it decided on "recluse" instead of "reclose." (Interestingly, Google lists Gboard as Gboard, but GBoard transcribes Gboard as "gboard.") But in cases where you repeat material, say three or four times to make emphasis, Gboard will eliminate the multiple references. In other cases it just simply gets confused and refuses to take down any dictation and text of anything. Sometimes Gboard will, reasonably accurately, take down a phrase, and then suddenly decide that you didn't mean that, and delete the material it has just transcribed. Most annoying of all is when it does this for three or four whole sentences, or even an entire paragraph, and then delete the whole thing, and you have to start again from scratch!
On this initial test I was primarily using Gboard to dictate messages into WhatsApp. I was mostly doing quick texts into WhatsApp, or, at least, not very lengthy dictations. Interestingly, on the Samsung Notes app, saying the command "new paragraph" generates a paragraph. Sometimes. (About half the time.) Sometimes you just get the text "new paragraph" in the text. (Pretty much always, in WhatsApp.)
Gboard doesn't seem to be able to handle more than about a minute at a time. Therefore short dictations into apps does seem to be its forte.
I did want to try dictating a longer piece, but didn't necessarily want to take time out from my walk to find a hotspot and sit and dictate for a while. What I did was use the voice recorder to record, in several chunks, a piece of about ten minutes long. This was an article on the choice of virtual platform for conferences. The article dictation I then played from one phone to the other. This allowed me to test how long Google was actually able to listen and record dictation.
The effective length of any dictation did seem to last only about a minute. I do not know if this is an actual limitation on the program, or if it is simply an issue of buffering. The dictation did stop in many places.
There do seem to be some phrases that Gboard has a problem with. Gboard will convert the phrase "most of the time the phones are pretty identical", but then immediately deletes it. Every time. Also the phrase "one of the phones had gboard installed on it." I don't know if I'm just getting paranoid, but Gboard seems to refuse to take down any text that is a reference to Google or its products in less than glowing terms. With the voice recorded piece I would play and replay the section that was problematic, and Google would still not take down the text of the dictation. Gboard has problems with any phrase containing the word "buffering" which is *EXTREMELY* interesting. Sometimes Gboard simply stops transcribing your work. In any case there can be large chunks of the text that Google misses. (Gboard is definitely *NOT* recommended for the visually impaired: you *must* check what it takes down.)
Background noise *can* be an issue. I dictated the piece about virtual platforms for conferences while I was walking by a major intersection on Nordel Way. Even so, Gboard was able to transcribe that section fairly well. In a later test, transcribing a voice recording at home while filling a tub, traffic noise was not problem, but water filling a bathtub was. However, another test, voice recorded while walking along the approaches to the Alex Fraser Bridge, was impossible to transcribe, so, at some point, traffic noise can be a problem.
Thursday, May 12, 2022
Dinged?
Sunflowers
Wednesday, May 11, 2022
Daily paper?
Tuesday, May 10, 2022
Reactions ...
Monday, May 9, 2022
Mother's Day
Grief, and the triggers, are weird.
Mother's Day (or Mothers Day, for the plural non-possessive, or Mothering Sunday, if you want to avoid the whole grammar thing altogether) was very difficult for me this year. Why should Mother's Day be more difficult than Gloria's birthday? As I say dates and days and anniversaries are not particularly important to me.
But Mother's Day was very hard for me this year. I had to leave the church service. It's difficult when you're crying and you don't want to disturb the other people who are rejoicing. Its even more difficult when you're crying and everybody else who is rejoicing doesn't notice.
Why should it be Mother's Day be so hard this year? Why should Jann Arden's "Good Mother" be playing over and over again in my head? Gloria *was* a good mother, of course. Gloria loved her girls. Gloria enjoyed Mother's Day, and she enjoyed it when the girls were able to come by, however briefly. But Mother's Day, other than that, was not particularly important to us.
Why should it be Mother's Day? Why wouldn't it have been Gloria's birthday? I'm not grieving for my own mother who died earlier this year, so why should I be particularly grieving Gloria today?
It was a weepy day. I sent messages to the girls. The grief group has been exchanging messages, and they have found it difficult today. But I was having a weepy day before any of that happened. And then why should I why should I get weepy in church?
Church should have been good. After all, six shoots of corn have come up! And, in addition, six of the sunflowers that I thought that I thought were lost forever have sprouted as well! (I covered them all with plastic cups to try and keep the squirrels from doing them in.) So with this victory in hand, why should I be crying in church?
When I had to leave my main church, I walked to my emergency backup church. Even though the minister there was doing a sermon that was much more directly to do with Mother's Day, I was OK. Thinking back on it, what seemed to set me off in my main church was all the mothers and daughters. My emergency backup church gets all the kids out for Sunday school before the service starts, so nothing set me off, there. Not even all the flowers for the mothers.
(I am old enough to remember when the flowers were colour coded. You had a red flower if your mother was alive, and a white one if you mother was dead. I saw one mother leave the service with her two girls, one carrying a white flower, and one a red. Bit of a mixed message, there ...)
Saturday, May 7, 2022
Grief alumni tea
Friday, May 6, 2022
Roe v Wade
Thursday, May 5, 2022
Ding!
It is difficult to understand how desperately, *pathetically* lonely bereaved people are, until you are heading out the main door, and find that you are waiting, because you hear the beeps indicating that the elevator is in operation, and you wait to see if someone else is going out the main door, just so that you can say hello to another human being.
(And then you find that the elevator was going down to the parking level anyways.)
Jeans (part 2)
Tuesday, May 3, 2022
Loss
It's amazing, when you lose someone, how many other things you lose that are unrelated to the loved one. I have lost my wife, my best friend, my favourite conversationalist, and my administrative support. But that was all Gloria. (I also lost my home, but that was sort of incidental.)
I have lost my schedule. Our days were pretty rigorously set by Gloria's medical and dietary needs. A number of her medications had to be taken with meals, and a number of others had to be taken away when her stomach was empty. Therefore meal times could not vary much because that would mess with the medication schedule, and would cause other problems.
So, I no longer have set times for things on a daily basis. I've *started* to develop some schedule to the week. Wednesday has become "grief day." The first grief group met on Wednesdays. The current grief group meets on Wednesday. A number of the appointments that I've had with brief counselors have been on Wednesday. So it's grief day. It's one of the anchors of the week.
Thursday is old guys coffee morning. A number of old guys from my main church meet at one particular place, at a given time, on Thursday morning. I've now added to that a small group Bible study at my emergency backup church, and there is just enough time to walk from the coffee place to the church.
So things are being added to my week. For example Tuesdays, or at least every second Tuesday, is now the certified usual suspect group. (If you are a usual suspect you know what that means, and if you aren't you have no business knowing what it means.)
However, overall there is no given structure on a daily basis. Which means that everything has to be immediate. If something needs to be done, it needs to be done right now, because there is not a given time to which to put off a specific task. Therefore, everything that must be done must be done right now. Everything must be done immediately. Otherwise it doesn't get done.
I have lost reading. I find this extremely strange. I have always read. I have always loved reading. I have always loved the library. I have always loved books. Mostly fiction for recreation, but all kinds of books. For years I reviewed technical literature. I always had a book with me, in case I had to wait anywhere for anything. I take books when I am traveling on transit. I took books when I was traveling to teach. I read voraciously.
Almost as soon as Gloria died I stopped reading altogether. This was extremely strange. I would have thought it was a comfort. But no, it was a chore.
I am starting to read. Somewhat. A little bit at a time. I am not reading: certainly not reading as much as I used to. It used to take me perhaps three or four days to read a massive novel. Now, a little guide to the Camino de Santiago, less than a centimeter thick, has been with me for two weeks. I haven't finished it yet. It's not that I am not enjoying it. But I'm definitely not needing to pick it up every time I sit down.
I have lost pretty much all of my friends. Not that they've turned against me or anything like that: no they just aren't around. Nobody is calling. Nobody is talking. It's not that I can't talk to them about Gloria. It's that they are terrified I might talk about Gloria, or grief, or death. They can't figure out what to say. They can't figure out what to say to make it better. Of course nothing will make it better. But they can't stand that possibility and so nobody is calling. Nobody is talking. I have no friends.
Monday, May 2, 2022
Not listening
She's nice enough. She's done lots of good in her life. She's still doing good works, for all I can tell. One thing she should definitely *not* do is grief counselling.
She does listen. For bald facts. Which she then has to re-interpret to fit her own world view. Everything has to correspond to her idea of the world. It's pretty hard to finish a story, because she is so eager to make the ending work out the way she wants it to.