Not listening

She's nice enough.  She's done lots of good in her life.  She's still doing good works, for all I can tell.  One thing she should definitely *not* do is grief counselling.

She does listen.  For bald facts.  Which she then has to re-interpret to fit her own world view.  Everything has to correspond to her idea of the world.  It's pretty hard to finish a story, because she is so eager to make the ending work out the way she wants it to.